Privacy Policy

Pointify POS ("Pointify", "we", "us", or "our") is committed to protecting the privacy of the shop owners, attendants, and visitors who use our point-of-sale software, mobile and web applications, and our website (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information:

• Account information. Your name, business name, phone number, and email address when you register for an account or subscribe to a plan.
• Business and sales data. Information you enter into Pointify such as products, inventory levels, prices, sales transactions, and staff records, so that we can provide the Services.
• Payment information. When you renew or pay for a subscription via M-Pesa, we process your phone number and the transaction reference needed to complete the payment. We do not store your M-Pesa PIN.
• Usage and device information. Information about how you access the Services, including device type, operating system, and log data used to keep the Services secure and reliable.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Process subscription payments and send payment confirmations and renewal reminders;
• Generate the reports, daily summaries, and alerts you have requested;
• Respond to your support requests and communicate with you;
• Detect, prevent, and address technical issues, fraud, and abuse;
• Comply with applicable legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers. With trusted partners who help us operate the Services, such as payment processors (e.g. Safaricom M-Pesa), hosting providers, and SMS gateways, under obligations of confidentiality.
• Legal reasons. Where required by law, regulation, legal process, or enforceable governmental request.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. We may retain certain information after account closure where necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Children's Privacy

The Services are intended for business use and are not directed to children under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at +254 791 334 234 or via WhatsApp at +254 791 334 234.